Support Center & FAQ

Everything you need to know about the most advanced sales intelligence system on the planet.

CORE SYSTEM

What is Ventas IA Pro?

It is a proprietary Sales Intelligence platform designed for high-performance teams. It combines predictive neural mapping with real-time route optimization.

How does the "Coach Me" button work?

The Coach agent analyzes the client's historical data, churn risk, and market trends to generate a personalized sales pitch and suggested order in real-time.

DATA INGESTION

How do I upload company route files?

Go to **Settings > Open Ingestion Hub**. You can drag and drop your `.xlsx` files. The system automatically maps columns for Sigma IDs (or company equivalents), sequence, and visit days.

What happens if a client exists already?

The system performs a "Neural Sync" (Upsert). It updates existing client info but keeps the historical interaction records intact.

SECURITY & PROTOCOLS

Is my data secure?

Yes. All agents operate under strict NDA protocols. Proprietary algorithms and company-specific data are never disclosed or used outside your enterprise instance.